How Things Work
U & G Fabrics must conform to certain rules and regulations in order to be of service to the public, we have therefore set out our terms and conditions so that they are fair to our customer and at the same time, help us provide the best possible online retail experience
A Full Overview of our Terms & Conditions
- This website related mobile-sites and software applications (hereinafter referred to as the ‘Website’) is owned and operated by U&G Fabrics(Pty) Ltd (hereinafter referred to as ‘us’, ‘we’, ‘our’ ‘U&G ’, ‘the Supplier’ and/or ‘U&G Fabrics), a retailer of and decor products.
- The disclaimers, policies and terms and conditions on this page (hereinafter referred to as ‘Terms’ and/or ‘Conditions’) shall govern the order, sale and/or delivery of goods or services from U&G Fabrics as well as the use of this website by any customer or person (hereinafter referred to as ‘you’, ‘your’, ‘user’, ‘customer’).
- The Terms apply to all users/customers/visitors of our website or of any U&G Fabrics Showroom (regardless of whether such store may be owned by a third-party agent or franchisee).
- If you access and use this website, you accept and agree to be bound by and comply with the Terms and Conditions. If you do not agree to the Terms and Conditions contained herein, you are not authorised to access our website, use any of our website’s services or place an order on our website
5.1. Any failure on our part to exercise or enforce any right or provision of any of our terms and conditions set out will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.
6.1. If any of the provisions of our terms or condition are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law
7.1. U&G fabrics may, at its sole discretion, change or amend any of these terms, conditions or policies without notification and it is the user’s responsibility to ensure that he or she is satisfied with the terms and any amendments that may have been affected.
7.2. Using the website after any amendments have been made shall deem your acceptance of such changes. Should you not agree with any of the terms or amendments made you should not proceed to transact with us either in-store or on through this website.
- Errors, Omissions and Product Descriptions
8.1.While all reasonable effort is made to provide accurate information about products (including pricing, availability, features and descriptions), we do not accept liability and shall not be held liable for any loss or claim as a result of such error or inaccuracy. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice, including after an order has been submitted in which case, where the correction is significant, we will take all reasonable effort to inform affected customers.
8.2. Product descriptions are for marketing purposes only and are presented in a simple easy-to-understand format. Product descriptions on this website are by no means exhaustive technical information sheets. Some terms may be used in a broad sense or for specific purposes only
8.3. Colour Descriptions: Descriptions and depictions of colour may not be 100% accurate. Some colours, especially earthy tones are especially difficult to accurately describe and/or depict. Although our photographers and graphic designers do their best to portray items as accurate as possible, various factors may influence the colour displayed on the screen including monitor and screen calibration.
8.4. Materials: Where a product description describes a product to be manufactured from a specific material’ this only refers to the most notable aspect of the product.
- Pricing & Stock
9.1. All prices advertised on our website includes VAT of 15%.
9.2. Prices published on the website applies to in-stock products only. In the event where a specific product may be sold out, and a customer places an order or enquiry before a price, specification or promotion could be updated, we will first inform the customer of any changes before processing the order. Should this not be accepted by the customer we reserve the right to cancel the order or any part thereof.
9.3. While the vast majority of items listed on this website are in-stock, there may be occasions where items are temporarily out of stock, or where a waiting period applies due to a product having to be custom made.
9.4. The current pricing model on this website follows that of Recommended Selling Price (RRP) and the current U&G Fabrics online promotion price where applicable. Individual retailers may, however, sell products at the price of their choice. Where prices on this website are crossed out, this refers to the recommended retail price and not necessarily the price it was listed or sold for at any previous point in time. Any further reduced prices U&G Fabrics offers from time to time will therefore be further reductions as measured against the RRP price and the previous promotional price may not be individual.
- Delivery and Inspection of Goods
10.1. Prices advertised on this website shall exclude delivery charges unless otherwise specified.
10.2. No orders shall be dispatched until payment has cleared in our account.
10.3. Depending on the size of the order and the exact delivery location, our standard delivery period is approximately 3-10 days from the date of payment. Longer delivery periods may be applicable for orders placed during or leading up to the festive season (15 November to 31 December), such delivery timelines to be published the website and/or by communicated by stores or sales consultants during this time.
10.4. Depending on factors such as order size or delivery location our standard delivery timeframe shall be approximately 3-10 days (e.g. bedding, rugs or décor) and 3-10 days Longer delivery periods may be applicable for orders placed during or leading up to the festive season (15 November to 31 December) and will be published on our website and/or by communicated by stores or sales consultants during this time.
10.5. Delivery fees include delivery to the majority of towns and cities in South Africa only. In some cases, couriers may require a surcharge to deliver to areas considered to be remote or high-risk. Should this be the case, the customer shall be contacted to discuss surcharges or alternative delivery options.
10.6. It shall be the customer’s responsibility to properly inspect delivered goods. If packaging shows visible damages, it is advised to make a clear note of such damages on the waybill when signing for the goods.
10.7. Customers should ensure that the correct number of cartons as indicated on the waybill is received before signing the waybill.
10.8. Delivery is only guaranteed to be delivered to the delivery address supplied by the customer. Verification of the identity of the person receiving goods cannot be done. Individuals accepting the goods at the delivery address on the date of delivery shall be considered authorised by the customer to receive delivery on their behalf, and shall also be responsible to perform the duties of checking for damages
10.9. Any discrepancies, damages or shortages on any delivery must be reported to us within 48 hours two from time of delivery by submitting this claim using our online Customer Care form (link located at the bottom of the U&G fabrics .co.za homepage). If the report was successfully submitted, an automated message shall be sent to the customer which shall serve as proof of submission.
10.10. Unless otherwise specified, delivery of orders shall be handled by contracted third-party delivery service providers. Delivery shall be made strictly on a ‘door-to-door’ basis. Delivery shall not include installation of products, removing products from packaging.
- Return Policy.
11.1. Unless otherwise specified, all items purchased from U&G comes with a 14-day money-back satisfaction guarantee. This money-back guarantee only applies to products which the customer could not inspect prior to purchase and delivered or collected from our warehouse. Where the actual floor stock was purchased by a customer directly from the store, and where the customer did see the actual item purchased, the 14-day money-back guarantee does not apply. This guarantee shall be calculated from the date of delivery of goods.
11.2. Customers wanting to return any product must submit a notice of return through the U&G website within 14 (fourteen) days of delivery.
11.3. Transport charges for products returned for refund under the 14-day money-back guarantee.
11.4. All qualifying purchases to be returned under the 14-day money-back guarantee must be ready for collection by our transporters no later than three days from date of expiry of the money-back guarantee
11.5. Products returned must be adequately packaged in the original packaging and be in as-new condition. Where original packaging was discarded, it shall be the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit.
11.6. Items returned without original packaging materials may be subject to the deduction of reasonable surcharges of up to 15% of the purchase price.
11.7. Items returned for refund shall be inspected thoroughly for damages or other discrepancies.
11.8. Refunds may take up to 14 (fourteen) days from date of receipt of returned goods, subject to the return meeting the criteria for a refund.
12.1. Unless otherwise specified for specific products, the default warranty on all products sold by U&G shall be that of 12 (twelve) months.
12.2. This warranty only covers products within the borders of South Africa. Any product taken outside of South Africa must be returned to South Africa at the customer’s cost in the event of any warranty claims.
12.3. Product warranties extends to the original purchaser only and not transferrable with the sale or donation of the product to a third party.
12.4. Warranties shall be valid only where the product was used and maintained properly and shall not cover any defects, damages or claims arising from any misuse or abuse, external causes or what can be considered fair wear and tear.
- Competitions and Giveaways
13.1. Results for competitions and lucky draws shall be announced on U&G Instagram official Facebook page on the date published on the competition literature. In the event where, due to technical or other difficulties, we were unable to announce the winner on the published announcement date.
13.2. Unless otherwise specified, winners shall not be contacted directly and as part of the conditions of entry, this is understood and agreed to by the entrant.
13.3. Prizes not claimed by winners within 30 (thirty) days of the results announcement, shall be forfeited without exception.
13.4. Entering a competition does not guarantee the entrant any prizes. Winners are randomly chosen and announced. Winners are final and entrants do not have the right to appeal the results. By entering into any of our competitions, the entrant agrees to these terms.
- Coupons and Vouchers
14.1. Discount coupons are only valid for the period as published.
14.2. Vouchers that have been purchased from U&G shall be valid for a period of 3 (three) years from the date of purchase in terms of the Consumer Protection Act. Any voucher issued as part of any promotion or by our customer care department in good faith or as part of any compensation, compromise or resolution for any claim, shall only be valid for a period of 6 (six) months from the date of issue.
14.3. Vouchers may not be exchanged for cash. Customers who purchased a voucher and wishes to cancel the purchase must do so within 7 (seven) days from purchase date.
14.4. Where a customer has received a voucher for free as part of a product promotion (e.g buy a specific product and receive a free voucher) and at a later stage a refund or part refund is approved towards the item that was purchased, the free voucher issued shall automatically be cancelled.
14.5. Vouchers linked with promotions shall only be issued where the full advertised price has been paid. If any discount was offered to the client for the specific product, the free voucher shall no longer apply to the product offer.
- Special Sales and Promotions (Including Black Friday)
15.1. All sales and promotions are valid while stocks last and subject to availability of allocated stock.
15.2. Sales and promotions shall only be valid for the period as advertised.
15.3. Payments must be made immediately via Credit Card or EFT to secure the stock. Processing an order on the website does not automatically reserve stock. Stock can only be reserved when payment has been received.
15.4. Unless otherwise stated, all prices exclude delivery fees. Delivery fees will be added as per normal upon checkout.
15.5. Delivery of orders shall be handled by contracted third-party couriers and due to the logistical constraints specifically for Black Friday deals may take up to 3 (three) weeks from date of purchase
16.1. All graphical images including product photos, logos, banners, sound or video clips trademarks and trade names, lay-outs, icons or copy text displayed or incorporated in this website is the property of U&G Fabrics or the brands, associates, suppliers or service providers it represents and is protected by law. Any unauthorised use, reproduction or distribution thereof is strictly prohibited and may only be done with the express written consent of U&G fabrics
- Governing Law
17.1. Any disputes arising out of or relating to the Terms and Conditions, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Republic of South Africa without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the terms or your access to or use of our website must be brought before the courts of the South Africa in the city of Durban and you irrevocably consent to the exclusive jurisdiction and venue of such courts our actions as they relate to the collection, use and disclosure of Personal Information.